This CEO says that listening is a powerful leadership tool. : On this episode of Fortune’s Leadership Next podcast, Michal Lev-Ram sits down with Jackie Reses, co-founder, chair, and CEO of Lead Bank. The conversation ranges from Reses’ thinking behind transforming a 100-year-old Kansas City bank into the headquarters for a fintech company, how she handled culture issues while creating an innovative business out of a traditional one, and what she took away from working with Jack Dorsey at Square. Reses also makes it clear that making herself and her team part of the community was as essential—and very enjoyable—part of the process.