Mike Kemp
Verified
Results-driven executive with a proven track record of successfully leading IT service management for renowned leading edge technology companies' most valued client engagements. Recognized for implementing proactive IT service management and continuous improvement strategies to enhance operations that facilitate high rates of client retention and services growth. Accomplished in maintaining and improving secure operations, bridging perceived operational gaps between services purchased and services delivered, and providing thought leadership, in rapidly evolving, fast paced, always on environments, where millions of dollars are at stake.
Professional Highlights
2000 – Recruited to lead IT service management for Data Return’s largest Enterprise Client engagement with services contracted exceeding $1 million per month.
2003 – Handpicked to lead IT service management for Data Return’s highest profile key/named account Strategic Client engagements.
2006 – Recruited to lead IT operations management for DR’s most complex IT infrastructure outsourcing client engagement. (Data Return was recognized as a company forming the leading edge of technological advancement for IT Outsourcing Operations in Gartner’s 2006 Cool Vendors in Enterprise Network Services report.)
2008 – Promoted to lead global IT service management for Terremark’s largest commercial managed services client engagement. (Terremark was ranked in the leaders quadrant of Gartner’s Magic Quadrant for Hosted Cloud System Infrastructure Services in 2009 & 2010.)
2010 – Achieved preferred vendor status for virtually all IT infrastructure management services during multi-year client engagement, facilitating the largest managed services client contract renewal in Terremark’s history. (VZ Terremark was ranked in the leaders quadrant of Gartner’s Magic Quadrants for Cloud Infrastructure as a Service in 2011 & 2012 and Managed Hosting in 2013.)
Specialties: IT Strategy, IT Service Management, Cloud Computing