The dilemma surrounding ransomware payments has left U.S. officials fumbling about how to respond to such demands. : The dilemma surrounding ransomware payments has left U.S. officials fumbling about how to respond to such demands BOSTON -- If your business falls victim to ransomware and you want simple advice on whether to pay the criminals, don't expect much help from the U.S. government. The answer is apt to be: It depends.